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FAQs

  • What happens if a user has already enrolled their device for Biometric Authentication, but then re-installs the app? In this case, the user needs to re-enrol the device for biometrics. The also applies if the user clears cache or data of the app.

  • If the configuration of the passcode length changes, what is be the impact on existing users? If the programme was configured with a passcode length of 4 digits, and this is changed to 6, the users continues to be able log-in with their existing passcode of 4 digits. However, when they change their passcode (via the “forgot passcode” flow) they are required to choose a passcode with the new length (6 in this example).

  • How does the forgot passcode flow work? The forgotten passcode flow is initiated from the multi API. If an email has been set for the active user, an email is be sent, containing a URL that redirects the user to change their passcode.

  • Does the user have multiple attempts at login and challenges via Biometrics Authentication? For situations when biometrics fail (wrong fingerprint, not enough light, etc.) the user can retry multiple times. If biometrics continues to fail after too many attempts, it automatically triggers the passcode log-in, which also allows multiple attempts.

  • How many retries are available until the user is blocked? The default value is 3. After 3 failed biometric attempts, the user is presented with the passcode fallback screen, where 3 attempts are also allowed. The passcode is the Weavr Authentication passcode that the user chose when they were created as a user on Weavr, not the one that unlocks their device.

  • When is the user blocked if biometrics and passcode fail and for how long? After 3 biometric attempts and 3 wrong passcode attempts, the user gets blocked for 30 minutes.