Lost or stolen cards
When a card is reported lost or stolen, the card can no longer be used. You can replace it with a new physical cardPhysical CardA payment card that is printed or embedded in wearables and sent to customers directly. Physical cards are created by first creating a virtual card and then upgrading it to a physical card. They are sent in an inactive state and must be activated by the card assignee before first use. and any remaining funds are transferred automatically.
Report a lost card
Reporting a card as lost blocks it with blockedReason of LOST. The card cannot be unblocked - if it is later found, you should still replace it.
/managed_cards/{id}/physical/report_lost /managed_cards/123456789/physical/report_lost{ "idempotency-ref": "transfer-2026-08-07-001"}Report a stolen card
When a card is reported stolen, it is destroyed immediately with destroyedReason of STOLEN. Any funds on the card's balance can be transferred to another instrumentInstrumentA financial product owned by a customer. There are two types: Managed Accounts (stored-value accounts that hold balances and can receive wire transfers) and Managed Cards (prepaid cards - virtual or physical - used for purchases). using the transfer transaction.
/managed_cards/{id}/physical/report_stolen /managed_cards/123456789/physical/report_stolen{ "idempotency-ref": "transfer-2026-08-07-001"}Replace a lost or stolen card
You can replace a physical cardPhysical CardA payment card that is printed or embedded in wearables and sent to customers directly. Physical cards are created by first creating a virtual card and then upgrading it to a physical card. They are sent in an inactive state and must be activated by the card assignee before first use. that has been reported lost or stolen. We create and ship a new physical cardPhysical CardA payment card that is printed or embedded in wearables and sent to customers directly. Physical cards are created by first creating a virtual card and then upgrading it to a physical card. They are sent in an inactive state and must be activated by the card assignee before first use.. The details of the newly created card are returned in the response, and any funds on the lost or stolen card are automatically transferred to the new card.
/managed_cards/{id}/physical/replace_lost_stolen /managed_cards/123456789/physical/replace_lost_stolen{ "idempotency-ref": "transfer-2026-08-07-001"}{ "activationCode": {}}When a lost or stolen card is replaced, the new card has the spend limit reinstated with the up-to-date available to spend.